I ordered my Vonage package (Wireless Router + the unlimited $24.99 package) last week – thanks Mike for the referral that got me a free month, and two free for him. The package arrived the other day, and I got everything set up in preparation for the folks over at Verizon to finally realize that I exist, and release my number to be ported to Vonage *sigh*. That’s a long story you probably don’t want to hear.
Anyway, the router is here, and when I plug a phone into the jack I can receive calls at my “temporary” number – the one they gave me until my real number is ported. However, I can’t make any outgoing calls. I don’t know if it’s the phone I using, or something to do with the fact that the number hasn’t been ported yet. I’m not going to start worrying about it until the number’s supposed to be ready. They say it could be up to 20 days.
Vonage customer service has been great so far – they’re very communicative through email, and I even get quick responses from real people via email. That’s a good sign so far, and something that Verizon could take a lesson on, for sure.