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Vonage (Mostly) Installed

I ordered my Vonage package (Wireless Router + the unlimited $24.99 package) last week – thanks Mike for the referral that got me a free month, and two free for him. The package arrived the other day, and I got everything set up in preparation for the folks over at Verizon to finally realize that I exist, and release my number to be ported to Vonage *sigh*. That’s a long story you probably don’t want to hear.

Anyway, the router is here, and when I plug a phone into the jack I can receive calls at my “temporary” number – the one they gave me until my real number is ported. However, I can’t make any outgoing calls. I don’t know if it’s the phone I using, or something to do with the fact that the number hasn’t been ported yet. I’m not going to start worrying about it until the number’s supposed to be ready. They say it could be up to 20 days.

Vonage customer service has been great so far – they’re very communicative through email, and I even get quick responses from real people via email. That’s a good sign so far, and something that Verizon could take a lesson on, for sure.

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2 thoughts on “Vonage (Mostly) Installed

  1. We signed up for Vonage at the end of last year and transferred our old number. We were told 20 days as well, but in all honest it was less than a week. I got an email one day saying that thing were going to be transferred on a specific day and everything went perfectly.

    I’ve been pleasantly surprised by our Vonage service and really have to recommend them to anyone looking to save a bit of money on phone service/long distance. I’ve been wanting to write something about my experience so far on my website. Need to get around to that. :)

  2. Chuck says:

    Josh, That’s one ‘gadget’ I guess I beat you too!.
    I installed Vonage early this month and concur with Mike M that the service people are great. I actually didn’t ned to contact the service people as everything can be done on line quite well.
    I bought a Uniden 1865V Vonage phone that was announced recently (CES?). With the $100 vinage rebate it was a good deal.
    Anyway, so far so good on my DSL line from SBC (ATT). The ability to get voicemail, and a host of things is a nice benefit on top of the voice serveice cost savings I am enjoying now of nearly $50/mo. Enjoy

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